Shipping & Delivery

Customer Support

Within Australia

Regular Post

• FREE Shipping for orders over $75
• $6.95 for orders under $75
• 2~7 business days (approx.)

Express Post

• $12.95 for all orders
• Overnight to most of Australia, areas outside of the express network take 2-3 business days.

SERVICE SPEED COVERAGE
Standard Shipping Delivery in 2 or more business days after posting Covers all of Australia. Sending to same state: Metro – up to 2 business days. Country – up to 5 business days. Sending interstate: Metro – up to 3-6 business days, depending on lodgement and destination points. Country – Please ask at your local Post Office
Express Shipping Express Post is still the fastest way to get mail from A to B, but we can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive. The Express Post network covers 80% of Australian business addresses, private addresses and Post Office Boxes.

General Information

Please note delays may be experienced during busy periods and/or sale times.

• Tracking information included with each order
• Orders are safe dropped
• Orders despatched within 24 hours of processing (excl. Saturdays, Sundays and public holidays).
• Orders may require 1 business day handling.
• Our shipping system is automated and selects the best courier for the destination from many different carriers including Couriers Please, Fastway & Australia Post (standard, international & express).
• Please make sure you enter your address correctly as we do not take responsibility for missing parcels due to incorrect information provided.
• We do not take responsibility for orders that are lost or stolen once item has been delivered to the address.

International

We offer FREE shipping for orders over AUD $75 for customers in:

  • NZ  (Zone 1)
  • US and Canada  (Zone 4)
  • UK and Ireland  (Zone 6)
  • Europe 1 & 2  (Zones 7 & 8)

Our international shipping rates are shown in the table below. Once shipped, parcels should arrive within 3-10 business days, however we cannot guarantee delivery times. Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies.

Discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

Tax and Duties

Depending on which country you are shipping to, you may have to pay additional tax/customs clearance charges. This will be at your own expense. If you are concerned, we suggest that you contact your local customs/government authority to find out more before you place your order.

International Tracking

If your tracking number starts with CHI, use your own country’s postal system to track your item. eg. UK-Royal Mail, USA-USPS, NZ-NZ  Post, DK & SE-Post Nord etc. Please note that tracking may not be available for up to 24 hours.

  Up to 2kg 2kg – 20kg
Zone 1: New Zealand $14.95 $24.95
Zone 2: China $20.70 $26.30
Zone 3: Rest of Asia $21.40 $28.75
Zone 4: Canada & USA $22.20 $29.75
Zone 5: Pacific Islands* $22.80 $32.70
Zone 6: UK & Ireland $25.20 $35.10
Zone 7: Europe 1** $26.80 $37.75
Zone 8: Europe 2*** $29.10 $38.15
Zone 9: Rest of world $29.90 $47.30

*Pacific Islands: American Samoa, Bangladesh, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Kiribati, Laos, Macau, Maldives, Marshall Islands, Micronesia, Myanmar, Nauru, Nepal, New Caledonia, Niue/Niue Island, Northern Mariana Islands, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Pitcairn/Pitcairn Islands, Samoa, Solomon Islands, Sri Lanka, Timor-Leste, Tokelau Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands.

**Europe 1: France, Netherlands, Sweden, Germany, Norway, Switzerland,, Spain, Monaco and Italy.

***Europe 2: Albania, Austria, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Macedonia, Malta, Montenegro, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Turkey and Ukraine.